Terms and Conditions

Payment and Terms

All work including phone calls, meetings, design, development, bug fixes, and any other time spent related to a project will be billed at the hourly rate, or fixed rate, as published on our published rates and pricing page. Any work completed for the Client outside of a defined scope or project agreement will be charged the published hourly rate, or fixed rate, on a separate invoice, billed on the last day of each month.

Any work required to be done by our Client outside of normal business hours will be billed at time-and-a-half of our published rates. Normal business hours for Crack-Ajax, LLC are defined as 9:00 am to 5:00 pm Mountain Time, Monday through Friday. Weekends and government holidays are specifically excluded from normal business hours.

Although no travel is likely for this project, if any is required of Crack-Ajax, LLC, it will be billed at both time and travel expenses and written approval from our Client is required. Travel for on-site Training is exempt from travel expenses.

A deposit of up to 50% is generally required to start work. An invoice will be sent with easy payment options including check, PayPal, Stripe or an alternative payment gateway with an online credit card payment processor. The remainder of the final balance for work done will be invoiced when the project is delivered and deployed, or on the last day of each month for the duration of the project.

Bug Fixes

Undiscovered problems (bugs) are a natural part of custom software development. Crack-Ajax, LLC will make every effort to find and fix bugs before delivering our work. There is no way to find them all though and some will likely be discovered after delivery — sometimes long after the code is deployed. As noted above in Payment and Terms, all work including bug fixes is billed at actual time spent.

Warranties

The software furnished by Crack-Ajax, LLC is provided on an “As Is” basis without any warranties or representations express, implied, or statutory including without limitation warranties of quality, performance, non-infringement, merchantability or fitness for a particular purpose, nor are there any warranties created by a course of dealing, course of performance, or trade usage. Crack-Ajax, LLC does not warrant that the software will meet our Client’s needs or be free from errors, or that the operation of the software will be uninterrupted. The foregoing exclusions and disclaimers are an essential part of this policy and form the basis for determining the price charged for work.

Source Code Ownership

All source code for this system will be owned by both our Client and Crack-Ajax, LLC. Crack-Ajax, LLC has developed a number of source code libraries on prior projects that might be reused to keep costs down. Crack-Ajax, LLC may also, at its sole discretion, reuse any and all source code on other projects so long as it doesn’t violate our Client’s trademarks and intellectual property. Our Client will be given all source code and be allowed to use it as they see fit.

Display of Work

Crack-Ajax, LLC will be allowed to advertise their work on the project through news items and press releases, as well as adding the project to our online portfolio.